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Make sure the labels you have are the direct thermal printing type, and that they have a black mark between each label.
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Check that the labels are direct thermal (DT) by lightly scratching the paper surface of one label. DT labels will show a light grey mark when scratched.
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You should be able to see the black marks from the outside of the roll as dark grey stripes that run from end to end. You can also see them by looking at one end of the roll.
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Open the printer by pressing down on the green release latch on the right side of the printer. The lid is spring loaded, and should pop open.
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Remove the printer info sheet, if present, and make sure the media bay is clear.
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With one hand, pull the media holder open, and with the other hand load the roll of labels.
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Make sure that the labels are loaded in the correct orientation.
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Pull the leading edge of the labels down, past the front of the printer. The black mark between labels should face upwards, and the actually labels should be face-down, facing the printhead.
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Pull through until the leading edge of one label is even with the tear-off edge (pink arrows).
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Close the lid, pressing down firmly on both sides to make sure the lid shuts all the way.
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It should snap into place, and sit flush with the rest of the printer.
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Team
